Frequently Asked Questions

How do I contact The Eagle Ray Dive Shop?

You can contact a customer service representative by emailing: info@eagleraydiving.com.

Is The Eagle Ray Dive Shop a secure site for shopping?

Absolutely. We want to make sure you can relax and enjoy shopping for your diving and snorkeling adventures, so we use Secure Server Technology. Secure Server Technology encrypts your personal information so that no one can intercept the information as it travels through the shopping cart network. Your credit card number, e-mail address, and phone number are completely protected.

How do I place my order?

Our website is fully equipped with the tools you will need to place your order. It is open 24/7/365! Once all your desired items are in your cart, you can click on “view and edit cart” to adjust quantities and remove products as needed.

How do I cancel or change my order after I place it?

If you have changed your mind or made a mistake please let us know as soon as possible via email. If your order has not been picked up for delivery, we can offer options to get you all your products as efficiently as possible. If your order has already been shipped, please see our Refund policy on how we handle returns and exchanges.

How long will it take to process my order?

We aim to process each and every order within 2 to 5 business days. Unless there is a shortage of inventory we will ship within this time frame.

When will I get an email confirmation?

You will receive an order confirmation upon placing your order. You will receive a shipment notice, and a tracking link when your package has been shipped.

How long does it take for an order to arrive?

For international destinations you can expect shipments to arrive within 15-20 business days. For US and Canadian destinations you can expect shipments to arrive within 7-14 business days. This is not guaranteed, but hopefully, it gives you an idea of what to expect. If we can't ship the order right away due to the product being out of stock, we will email you promptly.

How do I redeem an Eagle Ray Dive Shop gift card?

Eagle Ray Dive Shop gift cards can be easily redeemed online. Please contact our customer service team if there are any issues with the process and we will sort it out for you.